Topic: Consumer Duty

Consumer Duty

Only half of advisers using technology to help with Consumer Duty compliance

FCA

FCA outlines what good practice looks like for outcomes monitoring under Consumer Duty

Vulnerability

How can advisers best identify vulnerable customers?

Quilter

Quilter partners with communications specialist to support vulnerable customers

Consumer Duty

TFAS launches free Consumer Duty Health Check for advice firms

Consumer Duty

Firms urged to strengthen how they evidence outcomes for vulnerable customers

Pure Retirement

Pure Retirement reports over 11,000 users on MyPure online platform

Vulnerability

New calculator highlights gaps in identifying vulnerable customers

Vulnerability

New 'outcome survey' launches to bridge Consumer Duty validation gap

FCA

FCA urges firms to improve how customers understand financial products under Consumer Duty

Blogs

Sebastian Murphy: If Consumer Duty is doing the heavy lifting, distribution matters more than ever

In The Spotlight

'So many firms just don’t know who their vulnerable customers are – let alone what outcomes they are receiving': Andrew Gething, MorganAsh

FCA

FCA reveals new protections for Buy Now Pay Later borrowers

Consumer Duty

MorganAsh launches gap analysis tool for firms in light of vulnerability guidance

FCA

Firms urged not to neglect customer vulnerability when offering targeted support