Topic: Vulnerability

Consumer Duty

Firms urged to strengthen how they evidence outcomes for vulnerable customers

AI

Financial services leaders admit AI strategies risk harming vulnerable customers

Regulation

How are key sectors performing against FCA vulnerability benchmarks?

Blogs

Andrew Gething: FCA redress guidance puts customer vulnerability in sharp focus

Vulnerability

Data protection not a barrier to collecting and sharing vulnerability data, FCA and ICO say

Vulnerability

New calculator highlights gaps in identifying vulnerable customers

Vulnerability

New 'outcome survey' launches to bridge Consumer Duty validation gap

Vulnerability

Firms failing to identify customers experiencing domestic and economic abuse

In The Spotlight

'So many firms just don’t know who their vulnerable customers are – let alone what outcomes they are receiving': Andrew Gething, MorganAsh

Blogs

Jonathan Barrett: What’s your duty of care? Moving the needle from compliance to strategy

FCA

Firms urged not to neglect customer vulnerability when offering targeted support

Vulnerability

Vulnerability guidance sets new benchmark for compliance - but are firms ready?

Equity Release

Equity Release Council launches new vulnerability guidance hub

Regulation

Growing gap between financial access and capability creating vulnerability: FCA

Vulnerability

MorganAsh enhances MARS with greater customisation and systems integration