Keystone partners with ID-Pal to streamline client onboarding process

Keystone Property Finance has partnered with identity verification provider, ID-Pal, to enhance its digital onboarding process for both mortgage brokers and borrowers.

Keystone will leverage ID-Pal’s multi-layered identity verification solution to verify identities and addresses via a secure, branded client-facing app.

ID-Pal’s real-time decisioning and automated workflows reduces the full client onboarding process to just seconds and Keystone customers also benefit from robust compliance and a full audit trail.

ID-Pal uses a unique blend of biometrics, documents, and database checks to verify identities and addresses remotely on any device. The ISO 27001-certified solution enables organisations to meet their Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.

Elise Coole, managing director at Keystone Property Finance, said: “We are always looking for new ways to streamline our customer journey and we are confident our new partnership with ID-Pal will cut a significant amount of time off our application processing times.

“We’ve always put technology right at the heart of our business, having created our bespoke system from scratch when we launched in 2018. Our new relationship builds on that and ensures we have a cutting-edge offering that rivals anything in the specialist buy-to-let market.”

Colum Lyons, CEO and founder of ID-Pal, added: “Using ID-Pal, brokers and borrowers can be certain of the security of the process due to our ISO 27001 certification, while reaping the benefits of a seamless, compliant digital onboarding process.

“Our partnership with Keystone Property Finance is a natural fit, sharing, as we do, a common vision when it comes to harnessing the power of technology to improve how our customers do business. We are pleased to be supporting such a crucial part of the housing market through this challenging time, and beyond.”