Embrace 'The Duty': Consumer Duty is now the centrepiece for firms' compliance
Eric Armstrong, recruitment and development executive at In Partnership, outlines three areas with some practical tips to help advisers comply and deliver ‘good outcomes’ under Consumer Duty.

The learning objectives for this article are to:
- Explain the core principles of the FCA’s Consumer Duty.
- Identify practical steps to embed Consumer Duty with your firm’s interactions with clients.
- Recognise the importance of evidence-based compliance and effective record-keeping.
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