Twenty7tec and Nationwide enhance digital mortgage application process

Twenty7tec has announced an upgrade to its Nationwide APPLY functionality to streamline and enhance the journey for intermediaries.

The latest upgrade will advance how advisers use the Twenty7tec APPLY module, including the decision in principle journey.

It will also enhance the research and application process, allowing advisers to be more efficient, whilst providing a smoother customer experience.

With the new upgrade, advisers will now have access to:

• Expanded customer types: In addition to residential purchase and residential remortgage, intermediaries can now submit DIPs for Nationwide's Helping Hand mortgage, self-employed, foreign nationals, and interest-only customer types.

• Enhanced capabilities: Product reservations can now be made directly via APPLY together with case tracking capabilities.

• Increased flexibility: While the platform previously supported case amendments to resubmit a DIP, it now also allows product changes, providing greater adaptability to meet customer needs.

• Seamless transfer: DIPs submitted via APPLY will be seamlessly passed to Nationwide's NFI online portal, allowing intermediaries to complete the full mortgage application.

Nathan Reilly, director of customer relationships at Twenty7tec, said: “This latest upgrade with Nationwide shows both sides' commitment to continuing to reduce friction during the mortgage advice process to improve the experience for advisers and end customers. This is at a time when efficiency and productivity has never been more important.

"It’s been fantastic to once again work with the Nationwide team that continues to be a fantastic partner in championing adviser adoption of technology and shares our vision of constant development to deliver a truly connected mortgage process."

Andy Tilsley, head of intermediary digital at Nationwide Building Society, said: “Through broker feedback and in collaboration with Twenty7tec, we continue to strive for a proposition that enables a seamless, more efficient way of trading with Nationwide with this upgrade representing a significant enhancement to the broker digital journey.

“The capability to now reserve a product line within APPLY together with an expanded DIP offering represents another milestone in delivering this seamless proposition benefiting both broker and customer.

“We look forward to continuing our working partnership with Twenty7tec with improvements in the pipeline further cementing our commitment to the intermediary market.”