Together appoints COO of personal finance

Specialist lender, Together, has appointed Chloe Cotgrave to the position of chief operating officer for personal finance.

Chloe will oversee all operational areas for Together’s personal finance customers, including the underwriting, customer service and collections departments, as well as first line assurance and customer experience.

Chloe joined Together six years ago, first as head of customer assurance and experience, and later becoming head of customer transformation.

Previously, she has held positions in industries including automotive services and energy in organisations such as The AA, British Gas and Centrica.

Chloe said: “I am delighted to be starting in this new role; one in which I can bring together all of the experience I have amassed across my career into one remit. Having started in a call centre myself, I have a firm understanding of what it’s like to work on the front line supporting customers.

“I will continue to work with the excellent personal finance team to deliver our strategic objectives and deliver great service to our customers.”

Pete Ball, CEO of personal finance at Together, said: “I am pleased to be able to announce Chloe’s appointment into the senior leadership. She brings a wealth of skills, experience within our company and a passion and drive that is a true asset to the business.

“Her promotion is a great example of succession planning in action, and it is particularly pleasing that we are able to fill this role internally. We have an incredibly healthy pipeline of talented people at Together, which both supports colleague’s career aspirations and delivers benefits at all levels of the business.”