The importance of mental health in the mortgage industry during the cost of living crisis

The webinar covers some of the challenges that are currently facing the industry, with Jason Berry hosting and seeking advice from other well-known figures across the sector.

Below are some of the key outtakes and learning from the webinar which you can watch in full here.

Scott Howitt – ChartWell Mortgage Services

Scott explains how usually looking after the mental health of employees is a constant, but suddenly, due to the mini-budget, we have a situation across the industry that has been unprecedented which younger employees have never experienced and this has had an impact on employees wellbeing.

His advice is that communication is key at this time and his approach to what is happening is to take one step at a time as the market is not as stable as it once was.

Keeping your door open and keeping a constant flow of information to keep employees up to date with changes is key. With the mortgage markets in flux plus coming off the back of the last two years of Covid, Scott talks about the importance of open communication and preparation to keep a team involved, engaged and instil calm.

Having gone through the last financial crisis he explains that the experience of the credit crunch and getting through the financial crash is helping him to be a little more resilient. He hopes that experience he can pass on to help train the younger members of the team members who have never been through a situation like this, but he knows they will come out the other end stronger for it.

Andrew Montlake - Coreco

In the webinar, Andrew believes that this is the hardest period that he has experienced since the credit crunch. But Andrew feels that this time is it constantly moving so that adds to more worry to the team.

He talks around how we should all realise that we are all in this together, not just as a singular business, but as an industry and we can help each other across different businesses areas and learn from best practice to ensure we help deliver positive outcomes. Everyone is stressed as we don’t quite know what is happening next, as it is about spotting that and trying to help staff and brokers who may have heightened anxiety at the time. He finishes by advising that instilling a strong sense of comradery and positive culture across the business is important as ever.