UTB and Freedom Finance complete first case using new Nivo messenger service

The new system eliminates the need for email and post and enables the sharing of key customer documents and evidence such as biometric ID results, e-signed agreements, payslips and bank statements. Real-time information exchange also overcomes periodic delays of transactional email and delivers higher levels of security.

UTB and Freedom Finance estimate that using the B2B Digital Messenger service reduced overall processing time by 3 to 4 days.

In addition, the app also provides a consistent platform for the lender and broker to communicate with each other and the customer securely throughout the course of a loan application.

The B2B Digital Messenger App was developed as a result of Nivo’s recently formed Second Charge Lenders Technology Steering Committee of which United Trust Bank, Freedom Finance and several other second charge lenders and brokers are active participants.

Buster Tolfree, commercial director of mortgages at United Trust Bank, commented: “Once again UTB are at the forefront of digital innovation. We’re helping to develop and then adopt novel fintech solutions designed to improve the application process for customers, brokers and lenders. It is important for UTB and the second charge industry that we continue to create quicker, smarter and more secure means of processing applications and delivering great customer outcomes.

“We all agree that quicker processing improves conversion so this new system should have a positive impact on our bottom line as well as improving the experience for borrowers. We enjoyed working together with Gareth and the Freedom Finance team and Mat and the team at Nivo as we watched this inaugural case proceed quickly and smoothly from application to offer. With the first offer under our belts other customers are already benefitting from this innovative system and I’m sure it won’t be long before most mortgage applications are managed this way.”

Josh Bowe, head of digital operations at Freedom Finance, said: “We are delighted to partner with United Trust Bank on this initiative! We have already built a very strong partnership with UTB but this innovative process further enhances our relationship as it enables faster and smoother underwriting across both businesses whilst improving our customers’ experience. We firmly believe that this is the beginning of many game-changing initiatives that will benefit Freedom Finance and our partners, in addition to increasing data security and confidence in our ability to navigate borrowing for our customers.”

Mat Elliott, chief development officer at Nivo, added: “It's brilliant to see our latest service land with such a positive impact. We designed it in partnership with the leading lenders and this proves the value in that approach. Now, we're working on integrating into lenders' systems so they can automate more and improve all broker interactions.”