Shawbrook keeps service levels high despite Christmas break

With customers pushing for completion prior to Christmas, in the three working weeks of December, Shawbrook saw the same volume of post worked across short-term and term loans as in October – 3,677 items for term loans and 1,269 for short term.

The turnaround times for this post remained high, with improvements in the 48-hour turnaround time on new applications for term loans up 10% to 67.3%, and the four-hour turnaround timeframe for short-term loan applications increasing slightly to 97.2%.

Karen Bennett, Sales & Marketing Director, Commercial Mortgages, Shawbrook Bank said:

“Keeping service levels consistent overall for the whole quarter, including the December holiday period, is a testament to the hard work of the lending team as a whole and our broker partners. With the New Year off to a flying start, we hope for continued improvement and look forward to January’s results.”