Royal London Equity Release launches new broker portal

Royal London Equity Release has announced the launch of its new Broker Portal, designed to streamline the case management process for advisers. 

Royal London says the portal allows for "efficient adjustments, improvements, and troubleshooting".

New features include an instant quote-to-application, allowing advisers to generate and download Key Facts Illustrations (KFIs) instantly and move straight to application, removing the previous 24-hour delay. 

The portal also makes it easier to requote and switch products if better options become available and offers real-time tracking, with built-in notifications and status-updates to improve visibility and support better client communication. 

As part of this transition, the existing systems will be phased out for advisers. From today, new cases will no longer be submitted through the current portal. However, existing customer cases can still be progressed until completion, or until a new KFI is required. 

Chris Flowers, intermediary sales director at Royal London Equity Release, said: "The launch of the Broker Portal is a cornerstone of our strategy this year, reflecting our ’you speak, we listen’ approach. The portal has been developed following extensive market research and incorporates valuable feedback from advisers to enhance their experience. We are committed to continuous technology development to simplify the adviser journey, with the vision of making Royal London Equity Release the easiest lender to do business with.”