Pure Retirement launches Consumer Duty resources for advisers

The lender has pulled together a series of five webinars between now and July, beginning tomorrow on April 6th with a session exploring the importance of personal accountability and record-keeping when it comes to mitigating foreseeable harm. It features insight from the London Institute of Banking & Finance’s John Somerville and Worksmart’s Julie Pardy.

Other webinars include:

• What does Consumer Duty Mean For Your Service Offering?
• Consumer Duty and Vulnerable Customers: Are You Prepared?
• How Are Pure Retirement Embracing Consumer Duty?
• Talk To The Experts (an interactive panel debate in mid-July)

Additionally, a series of blogs will appear on the lender’s new web page. The first of three editions examining the Duty’s cross-cutting rules is already live, with the remaining two being uploaded imminently. A subsequent series will follow, exploring the four expected outcomes, and ensuring that advisers are entering into the Duty as well informed as possible.

Scott Burman, head of distribution at Pure Retirement, said: “As an industry we’re all aware of the importance of the FCA’s Consumer Duty, but as a lender we’re also aware of our responsibility in contributing to adviser education so that they can deliver best outcomes. We’re incredibly proud to have pulled together a comprehensive programme of webinars utilising a wealth of knowledge from across the sector, as well as a schedule of written content for advisers, which will hopefully prove beneficial to the sector as a whole.”