Assurant Intermediary attracts Operations Manager from Aviva

In this new role, Joanne will be responsible for improving and maintaining high quality standards of service and operating efficiencies and improved communications throughout the organisation, and will support the implementation of new products and processes.

Joanne joins the business after 30 years at Aviva (formerly Norwich Union) where she held a number of senior operational and performance management roles, most recently as Operations Manager.

Previous roles at Aviva also included four years as a Head of Risk and Governance where she managed in excess of 300 staff, project managed and delivered a number of major organisational changes, successfully implemented performance management frameworks, contributed to strategic planning and financial control and achieved substantial cost savings

Joanne also spent seven years at Aviva as Head of Performance Management and Resource, and six years in a number of Team Leader roles.

Nigel Payne, Managing Director of Assurant Intermediary, comments:

“Joanne has proven extensive experience of people management, operational planning, financial budget control and major business change initiatives gained during over 30 years in Financial Services.

"Her considerable experience will help to ensure we continue to deliver excellent service to intermediaries, and will support the seamless delivery of a number of exciting new product development and service initiatives that we have in the pipeline for intermediaries this year.

"We’re delighted to welcome such an experienced professional to the team.”