Pivotal and Curvestone launch AI-powered client suitability checks

Pivotal Group has partnered with workflow automation platform, Curvestone AI, to introduce a compliance automation across its mortgage proposition, implementing near-instant, audit-ready client file reviews. 

The two-stage initiative, currently in rollout, will empower Pivotal’s 20 specialist advice teams to conduct automated compliance checking that reduces file reviews from several hours to just minutes, while moving from the current industry standard of reviewing a sample of cases in depth towards checking 100% of client cases. 

The solution integrates directly with Pivotal's Pulse platform, allowing advisers to receive near-instant feedback on completeness, inaccuracies, or inconsistencies. 

The integration, alongside other systems such as Finova’s Broker CRM, ensures Curvestone AI plugs into the Pulse platform to work seamlessly within workflows in the background.

Mayank Prakash, Group CEO of Pivotal, said: “At Pivotal, we’re obsessed with creating a better client experience. We are tackling challenges that others see as inevitable to raise UK advice market standards as every client deserves the best outcome. Auditable AI solutions are built into our next generation Pulse platform to enhance the quality, speed, and consistency of the client experience. As a people first business, I am delighted that this will free our advisers to focus on what matters most: helping our clients achieve their financial goals.”

Dawid Kotur, CEO of Curvestone AI, commented: "Pivotal exemplifies exactly the kind of innovation-first approach that transforms traditionally conservative industries. While most firms in this market are still experimenting with basic document presence checks, Pivotal's team challenged us to build something far more sophisticated: comprehensive, multi-layered compliance reviews with the depth and accuracy that regulators require. They understood that AI's real value isn't in doing simple tasks faster, but in making genuinely complex, high-stakes processes possible at scale.

"As AI capability sweeps through financial services, regulatory expectations will inevitably rise. The FCA already encourages responsible AI adoption - it's only a matter of time before they expect firms to demonstrate significantly more than the current industry standard of just a sample of cases being reviewed in depth. Pivotal is positioning themselves ahead of this change."