John Charcol to launch legal service

The new service has been built by ULS for John Charcol and will provide full coverage across the UK.

The panel, which is made up of ten firms, will have a service rating that defines a minimum standard of satisfaction and service. Any firm whose rating falls below the expected level will be automatically replaced by another firm.

Sales Director Peter Williams said: "The John Charcol customer ethos has always been about securing the best possible products and services for our customers, and this is why we have launched this new legal service in collaboration with ULS. John Charcol Legal will help us ensure that our clients receive best value and overall customer experience."

Alan Young, Business Development Director at ULS Technology, added: "John Charcol has given ULS the opportunity to grow something special for them that can really make a difference to the overall experience that their advisers' mortgage customers receive, and I'm really excited that ULS has been awarded this opportunity."