Knowledge Bank launches interactive criteria guide

Knowledge Bank has launched an interactive criteria guide for lenders to promote their criteria to brokers in more places.

The guide gives lenders the ability to promote their criteria not only on their website but on email footers, at shows and events via QR codes, or on social media. Fully searchable, it provides detailed information on all of the lending types supported by the lender and facilitates real-time updates to criteria.

The interactive criteria guide provides lenders with a much more robust tool than PDFs on websites as the wording comes directly from what the lender inputs into Knowledge Bank, providing consistency and uniformity across all of their communications to significantly reduce the number of cases received that can’t progress due to misunderstandings around criteria.

Being interactive, it is fully searchable and utilises Knowledge Bank’s 'smart search' features which enables brokers to find exactly what they’re looking for, taking into account the different names, terms or spellings used.

Knowledge Bank's Nicola Firth said: “This new interactive criteria guide is a terrific example of the technological advancements now available for lenders to proactively improve the process of working with brokers. The days of lenders having to constantly update and print our criteria guides are a thing of the past and this is another example of technology improving the mortgage advice process.

“By using criteria search systems brokers can now save themselves hours and hours and the digital criteria guide will further simplify the process and offer reassurance that the data they are using is accurate and up to date and they won’t be caught out by criteria announcements they may have missed.”