GWlegal launches online bridging purchase questionnaires

The firm will now email bridging purchase questionnaires to the client as soon as the case is instructed, instead of posting to their home address.

GWLegal says the move to digital questionnaires for conveyancing bridging clients will cut what was once a five to seven day process down to just one.

In addition, clients will be given access to the GWaccount, an online portal where all case milestones can be viewed, 24/7, in real time.

GWLegal introduced online purchase questionnaires for other purchase clients last month, with remortgage questionnaires expected to move online later in 2019.

Lynne McCaffrey, head of property at GWlegal, commented: “Both our brokers and clients are now very tech-savvy, we get that, we get that they want fast and efficient processes, so it is our natural aim as a firm to make the conveyancing process, as much as possible, digital.

“Last year, we received feedback that our clients would prefer information-giving exercises such as the questionnaire to be online, so that information can be given in a more convenient way, and the case could get moving faster. We listened! We are now aiming for all questionnaires in our property department to be digital by the end of 2019.

"This change will also help us work with our brokers in a better way, seeing that transactions are completed within the client’s preferred time-scale. It’s a win-win for everybody involved. A digital process, as far as conveyancing is concerned, just makes sense.”