National Counties becomes first building society to enable customers to access their accounts through mobile app

iState Systems, founded by Barry Yager and Nelson Wootton, has just launched its first product Apprivo.  The launch is marked with the simultaneous announcement of its first customer and its first partnership deal with software provider Quality Technology Systems which is supplying Apprivo to National Counties Building Society.

National Counties Building Society will now be the first building society in the country to enable their customers to view their accounts and complete transactions using a mobile app.

Apprivo is a revolutionary new smartphone application aimed at banks, building societies and other financial services companies.  Apprivo enables customers to use their mobile phones to access their accounts with a lender or savings provider; customers can use it to access up-to-date product information, send outstanding information and documents, or transfer money from one account to another. 

Apprivo will resolve most customer enquiries without the need for a costly interaction with a call centre.  In a limited number of cases where further information is required, Apprivo will also handle the call back to the client pre-populating the call centre screen with details of who is calling and exactly what they are calling about enabling the lender to answer the query more quickly while providing a more personal service.

Apprivo will be sold directly to banks, building societies and other financial services companies by iState Systems and also through software and service providers such as QTS. 

Barry Yager, founder and director of iState Systems says:

“We really believe that Apprivo and mobile phone technology will permanently alter the way that financial institutions do business and the way that they interact with their customers.

“Apprivo enables banks and building societies to provide their customers with new, highly useable, highly competitive services.  It means customers can now progress a mortgage, loan or savings account at the touch of a button on their mobile phones; intermediaries will have a new instant-access interface and it reduces the need for documents to be sent in the post enabling banks and building societies to receive them quicker and more accurately.”

Gary Williams, managing director of QTS says:

“Mobile phone technology is an important channel through which to do business. The Apprivo system provides a whole new level of customer interaction that puts the customer in charge of the process and reduces call centre traffic by reducing the need for the customer to phone the bank or building society.  It helps us to help our customers to leverage technology to drive business value.”