Skipton BS improves mortgage renewal experience

Skipton Building Society has partnered with mortgage engagement platform, Eligible, to introduce earlier, more proactive customer engagement ahead of mortgage renewal.

Through its partnership with Eligible, the Society will deliver timely, data-driven engagement that helps borrowers understand their options well before product maturity.

This approach is designed to reduce borrower uncertainty at renewal, support stronger retention outcomes and improve the experience for both members and brokers. 

The partnership also reduces Skipton’s reliance on manual processes, giving their teams more capacity to focus on personalised support and strategic initiatives.

Charlotte Harrison, CEO of home financing at Skipton Building Society, said: “Providing clear and timely information is an important part of supporting our members. Working with Eligible will help us offer earlier guidance ahead of renewal, ensuring members have what they need to make informed decisions.”

Rameez Zafar, founder of Eligible, added: “As fixed rate expiry volumes continue to rise across the market with many borrowers potentially going onto higher interest rates than they have been paying previously, lenders like Skipton are recognising the importance of engaging members earlier and more meaningfully. This partnership is about giving borrowers clear, timely information at the moments that matter most, while helping Skipton deliver a more efficient and joined-up renewal experience at scale.”