Tenet boosts client vulnerability support for advisers

Fully aligned to the FCA’s drivers of vulnerability, the solution enables advisers to identify, support, and record vulnerable client activity through a clinically developed assessment process that also identifies resilience and capability drivers for further insight.

Warren Vickers, managing director at TCS, said: “Understanding an individual’s vulnerabilities is key to providing sound advice. By combining clinical expertise and data, we’re enabling advisers to consistently recognise and support potential financial vulnerability, even across harder-to-spot traits. We’re very excited about this latest addition to our vulnerability offering for advisers, all of which is designed to provide advisers with peace of mind and support their customers’ financial wellbeing.”

Jonathan Barrett, CEO and co-founder of Comentis, added: “Financial vulnerability can be hard to identify beyond physical health and life-event triggers, putting undue pressure on advisers not trained to identify what are often mental health conditions. We are delighted TCS has selected Comentis to complement the important work they already do around vulnerability. We are looking forward to further developing our assessments and reporting with TCS to minimise the extra work required by advisers around vulnerability and ensure future reporting requirements are easily met.”