Saffron appoints Jacqui Turner as BDM

Jacqui joins the field-based BDM team at the mutual and is responsible for the north of England. Her appointment further increases the intermediary facing team, with multiple additions announced in 2021.

Tony Hall, head of mortgage sales at Saffron, said: "Our people-centric policies, alongside our commitment to the improvement of service, has driven the biggest recruitment drive in the intermediary side of the society in our history. Jacqui is another exciting addition to our team, bringing lots of experience, bundles of energy, a network that many would hope for and, more importantly, adds yet another dimension to the office and field-based BDM teams. I am so excited to see her blend comfortably into the team.

"Jacqui may be the latest hire in the team, but I doubt very much she will be the last. We have spent the past two years listening to brokers we have work with, and those who have never had a case with Saffron to identify what we need to improve. Our findings have led to the introduction of new people and new technologies, such as our online chat function for brokers, which has exceeded all expectations in improving contact times. But to maintain the improvement trajectory we have seen on processing times, and contact targets, we will continue to invest in people who understand brokers' needs, concerns, and nuances to make the process effective and smooth. Jacqui is that person."