Moneypenny integrates with Microsoft Teams

The integration with Microsoft Teams enables incoming calls to business’ switchboards to be directly transferred to employees’ Teams platforms, wherever they’re working, and ensures they are routed to the right employee first time. Moneypenny can also monitor the status of the team member in the application, only transferring calls when the individual is free and taking a message if they’re in another Microsoft Teams meeting.

The integration technology provides Moneypenny’s receptionists with instant access to firms’ Microsoft Teams accounts, 24/7, so they can monitor real-time status and transfer calls within the Teams platform itself.

Louise Wilson, head of finance at Moneypenny, commented: “For some time now we’ve had access to all our clients’ calendars via platforms such as Microsoft Teams, transferring calls virtually, professionally, brilliantly to mobile, office, laptop – wherever suits. Following the success of this system and positive client feedback, we’re delighted to be adding Microsoft Teams call integration to the mix.

“This latest Microsoft Teams integration will super-power our call handling services further and ensure seamless call transfers every time, with maximum speed and efficiency. It is the technology of the future and works equally well, whether in the office or remotely.”