LiveMore launches underwriting hotline to tackle complex cases

LiveMore has announced the launch of its 'Underwriting Hero Hotline', designed to give brokers direct, one-to-one access to a LiveMore underwriter so they can get help with complex and hard-to-place cases before a full application is submitted.

A LiveMore underwriter will be available to answer any questions, either before or during the application process, helping to speed up the process and give brokers greater certainty as to the range of options available.

The clinic is built for brokers handling difficult, non-equity release cases that fall outside standard high-street lending criteria.

Leon Diamond, CEO at LiveMore Mortgages, said: “If you’ve been sitting on a case that feels complex, unusual or hard to call, this is exactly what the clinic is for. Your clients deserve more than a lender who won’t engage. Rather than leaving you to package up a full application and hope for the best, we put you in front of a common-sense underwriter at the earliest possible stage – not an AI chatbot or an automated phone line, a real person – so you can fight harder for that ‘yes’, and so can we.

“For many clients, the market can feel like a wall of ‘no’s’ – too complex, too risky, too much work. We’ve developed our underwriting clinic to challenge that mindset. Instead of asking brokers to guess, we give them clarity from the outset. We’ve seen cases where borrowing capacity has significantly increased because we took the time to understand the full picture early on.

“And don’t assume you already know the answer to a difficult case – challenge us. Our underwriters are regularly unlocking borrowing that brokers didn’t think was on the table.”