Hope Capital launches business support department

Hope Capital has promoted Charlotte Holt to operations and finance manager, as the lender creates a new business support department.

Joining Hope Capital in 2021 as a finance coordinator, Charlotte transferred to the lender’s underwriting team as operations coordinator in 2022. 

In her new role, Charlotte will be implementing her skill set and understanding of both departments to lead this new unit within the team. This includes supporting the sales, underwriting and portfolio management teams, while overseeing the daily operations of the business, such as coordinating and managing various processes to ensure efficiency, productivity, and quality is achieved.

In line with Charlotte’s promotion, Hope Capital have several vacancies now available to join the new department. This includes an operations coordinator and finance assistant.

Kate Cowan, chief financial officer at Hope Capital, said: “Charlotte’s promotion is part of our ambitious plans as we enter our next phase of growth to take on more business. It is therefore essential we are best positioned to deliver an outstanding service to brokers and their clients, and I can’t think of anyone better to ensure we continue to achieve this than having Charlotte on board.” 

Laura Carr, head of underwriting at Hope Capital, added: “Productivity and effective management has always been a priority; however, it has never been more important to us than as of right now. Having Charlotte directly involved in supporting in-house operations, she will play a crucial role in enhancing productivity and strategically improving day-to-day processes. On behalf of the team, I would like to congratulate Charlotte on this much deserved recognition.”

Charlotte Holt commented: “Firstly, I’d like to thank Hope Capital for this brilliant opportunity. Having been part of the team for several years now, I know first-hand the growth opportunities available and it’s a privilege to work for a company that shares my passion for personal development. I’m looking forward to embarking on this new role and adding value to the business in this very exciting phase.”