TSB pledges to refund all victims of fraud

TSB says it is the first UK bank to refund customers for any loss they’ve suffered from their account as a result of third-party fraud, including if they are tricked into authorising payments to fraudsters.

Statistics released by UK Finance show that over £1.2 billion was stolen by criminals committing bank fraud last year, with one in four Brits falling victim to online fraud.

TSB’s executive chairman, Richard Meddings, said: “The vast majority of fraud claims across UK banking are from innocent victims of fraud, who have been targeted by criminals and organised gangs. However, all too often these customers must fight to be refunded and are not treated as victims of crime.

“We want to provide peace of mind to our customers, that’s why we’re proud to announce the TSB Fraud Refund Guarantee. If a TSB customer innocently suffers a fraud loss on their account after being targeted by a criminal, we’ll cover it.”