FCA: debt management firm to pay £185,000 redress

Harrington Brooks will voluntarily pay over £185,000 in redress to over 4,500 customers after communications from the firm to creditors on customers’ behalf were delayed.

In September, the firm admitted that communications with some customers’ creditors had been delayed, resulting in some people owing more in interest and charges than if the firm had contacted creditors sooner.

Additionally, there was a delay in informing customers, meaning that customers were not notified that interest and charges on their debts had not been frozen.

Linda Woodall, director of mortgages and consumer lending at the FCA, said:

“Debt management customers are struggling financially and often in difficult situations so it’s important that when people are putting their trust in a firm, they get the service they have paid for.

“When things go wrong we expect firms to put them right for their customers and we are pleased that Harrington Brooks is working with us to do this.”