Consultation on insolvency regulation and complaints handling

David Kerr , CEO, says:

“We are particularly pleased to see that the options regarding a new complaints body include a cost-effective alternative for which the IPA has been making a strong case, namely the establishment of an independent decision-making body, involving some practitioner input.”

Proposals for dealing with complaints about fees need careful consideration, but we remain broadly supportive of the need for greater transparency and accountability.

We look forward to engaging with the Insolvency Service and other stakeholders, and our own members, as the debate on these topics continues in the weeks to come.  

Philip King, Chief Executive of the Institute Credit Management is similarly supportive:

“As an Institute we have been calling for much greater collaboration between creditors and insolvency practitioners for some time. As such any initiative that aims to improve the outcome for creditors must be welcomed.”